The digital space is ever more important to big brands as a place where customers
engage with them. These web and mobile touchpoints leave a lasting impression –
so we believe in creating data-lead experiences that can make a huge difference.
The big challenge
The experience created at web and mobile touchpoints leaves a lasting impression for customers, so unless big brands are up to speed they may be vulnerable or missing out.
Improve what you have
It’s our combined approach that makes us different. Our data-first understanding of digital touchpoints, means we give customers a highly intuitive digital experience. Whether new builds or working with systems already in place, our heavy-lift implementations are scalable and extremely robust. We are experts in fusing data-science, creativity and technology to deliver the very best front-end and middleware technologies and solutions.
Adopt fresh thinking
Our solutions already power customer engagement with some massive consumer
audiences in the primary contact channel for our partners, from mobile
operators, utility providers, fashion retailers and consumer goods brands; and
for 60 of the world’s largest airlines as they extend the in-flight
entertainment experience beyond traditional seat-back screens into internet
Enable learning to reap rewards
We believe in the power of touchpoints within data and marketing strategies, not
only as a place where customers interact, but also as where we can discover
vital information about what customers want and how they behave, creating new
insights from backend data – so they can be better served in the future. We use
‘Applied Prediction’ to see what customers will want and do next – with Nest,
our data analytics platform, we can access a vast array of data and enrich it
with the likes of environment-based information, to create advanced algorithms.
At Black Swan we pride ourselves on expecting the unexpected. So if you want to give us a call or send us an email… we’re ready for you.